Massage Envy

This place might be great but I'll never know. I made a first-time appointment yesterday and then called back again to reschedule for today, which was confirmedcon the phone with Audrey. When I came in for the rescheduled time, not only did they have no record of today's appointment, but they didn't even have a record of the previous appointment. If they can't keep their records straight, I can't trust them for the next appointment. I'll have to seek my massage joy somewhere else. Their database is not the Envy of other massage establishments, I can tell you that.

I once had a five star review for this place. Not anymore. Do not let your credits accumulate because they hold them hostage. You have to keep paying ($25 a month per person) to prevent them from expiring. And then, when you finally decide you don't want to pay sizable monthly fee to not forfeit hundreds of dollars in credit they make it nearly impossible to cancel: - they demand you come into the location and cancel, - if you argue with them long enough, and repeatedly explain you no longer live in the area, they will promise to email you paperwork to cancel. Only they won't. At least they won't until you post a negative review AND the credit card they are still trying to charge won't go through because it's expired. - (this is my favorite) If you were expecting a simple "I cancel my account bla bla" couple sentence form to sign have a seat. You have to sign a new agreement, with new terms they specify, to cancel. You're probably going to want to read that again. And don't forget to search "Massage Envy Lawsuit" to learn just how unsafe you are lying naked in that dark little room with just you and their therapists. Pay close attention to the corporate "we aren't responsible for what therapists do during sessions" response.

This was my second massage with Jacob and he is so friendly, professional, and personable. He can perform all pressures and I walked out feeling rejuvenated. The massage was very relaxing and he makes you feel comfortable about being open about your preferences. He chooses to work on the target areas first if you are choosing a full body massage, which I prefer because other massage therapists in the past choose to perform the full body first and don’t spend enough time on target areas.

5 stars, thank you! Beautiful facility and wonderful Staff! The added amenities at this location (hot tea, fresh water, calm room, personalized consultations) were a lovely, welcoming touch and very appreciated! Every person I experienced a direct interaction with was helpful, friendly and professional. The therapeutic massage and esthetician training follow up were an important part of this early August wellness journey, as was the time spent reviewing the Massage Envy Business Model, their products, and their Hiring process. Additional kudos to the Front Desk Staff! Thanks! I recommend Massage Envy as a part of ongoing personalized health and wellness management. This particular location is smaller in size than a few other sites; however, it makes up for that with a big A+ for overall experience.

After dealing with neck and back tension for several weeks I booked with Jacob. It was so amazing. He worked on the multiple muscle knots and I walked out feeling so much better and less tense. I immediately signed up monthly massages. Thomas was very helpful with that process as well and explained everything. I wish I remembered the name of the young lady who helped check me in. She was wonderful as well. All in all a 5 out of 5, high recommend!

Therapists are great, if they can keep them. Turnover is high. Front desk workers constantly give wrong information, have been scheduled with incorrect therapists, had appointments canceled, been charged for add ons after being told I wouldn’t be, given conflicting information about canceling membership. If you get a massage, do not purchase a membership. It seems like you are saving money, but you are not. Edited to add: Every time I found a good therapist, they would end up quitting or not have enough availability, so I ended up with a lot of rollover credits I couldn't keep up with. I was told I could gift them for a $10 fee after canceling, but upon cancelation and coming in to gift them, I was told I couldn't because I already canceled my membership, so now I am out $140. Oh, be sure to tip in cash. There is a hidden fee for tipping on card that is not made aware beforehand.

*Update 7/7/2023* My masseuse was fired during her maternity leave, and I have had several months of issues attempting to find a reasonable replacement at this or any nearby location. My first attempt with someone else, as lovely as she was, could not apply any reasonable amount of pressure. My follow-up with another masseuse was canceled, because this person was also let go. So I went almost 4 months without really utilizing my membership. And when I finally did, construction, neighboring "jazzercise" music, or other neighboring noises made each experience subpar. The loss of my primary masseuse was a huge hit, but the subsequent issues have made this location no longer worth my money. And we just received an email about a price increase in September for members. Fantastic... in the interim months, I had been receiving facials, which have been lovely, but I no longer see the benefit of spending money for this service and will be canceling my membership on my next visit. *Update 12/10/2022* I still greatly appreciate my masseuse and her work. However, the new way of tipping makes me want to go somewhere else. It's only a "$2.21" surcharge to use, but everything, everywhere is finding new ways to charge more, so seeing this after my massage basically ruined my session. "Convenience fee"? I had to go out to my car to get my wallet. This was not more convenient to me. This was an annoyance and an inconvenience. I would rather vocalize my tip amount. *Original post* I'll preface by saying I am not a big fan of massages. Pain for more pain. I was also questioning this company due to mixed reviews, and variable word of mouth experiences mostly saying they felt rushed through the process, or pressured for membership. None of that occurred. I booked from my phone same day, arrived early, checked in from my phone and was invited in. Masks required. They took my temperature, asked a few questions to clarify my online responses, and I was brought back to the room at precisely the expected start time. The masseuse asked a few general questions, pressure, area, and where to focus efforts. Mostly upper, back, and I had been experiencing sciatica for a couple days. She performed magic. Found every knot in my body, and worked them out at near perfect pressure and focus. Her timing on a full body, 90 minute massage was near perfection, even with extra care in problem areas, giving just the right amount of attention to the areas requested. Checkout was quick and painless with the method of payment I had preloaded on their website. They did suggest repeat visits, and the membership, but it wasn't pressured. The one thing I'll avoid in the future is the aroma therapy. I assume it's meant to open the airway, but my sinuses didn't react appropriately, and made breathing less than ideal, especially with a mask on. Didn't impact the experience, but worth noting. Will definitely return and request the same masseuse.